Refund Policy
This Refund Policy only applies to fees collected by Us for services provided by Smartroot Consultancy. And this Policy does not apply to the Consular Fees which are paid towards your Consular Application to the country’s Consular service(s) you are applying for. All Refunds will be governed by laws of the local country where the services are being rendered. The Consular fee and legalisation fee will be subject to the refund policy of the respective country You are applying for.
It is important that You read this Refund Policy carefully. You should familiarise yourself with the terms of this Refund Policy, prior to purchasing any goods or services from Smartroot Consultancy
Conditions applicable to refunds
1. The Consular Fee, Legalisation Fee, Consular service Fee and optional service fees shall be refundable only if You have paid for a Service. You may request a refund in accordance with the Refund Eligibility Criteria. (Your application fee and legalisation fee may be refunded based on the refund policy of the country you are applying for. It is important that You read this Refund Policy carefully).
2. In case Smartroot Consultancy have overcharged You for the Consular fee/legalisation fee, then any such excess amount will be duly refunded.
• All the above will form part of the terms of use of the service and will be available to You to confirm at the time of making payment for these services.
Legalisation and consular fees
1. As a general rule the Consular Fee and Legalisation Fee shall not be refunded and will be subject to the refund policy of the respective country You are applying for. And applicable local laws governing such fees in the local country where the service is being provided to You.
2. In case You have paid the incorrect Consular fee or legalisation fee, then customer will be provided the ability to cancel and seek refund of the wrong fee paid and pay the correct fee.
3. The processing times for Consular applications are estimates only. As the processing of your application is subject to the procedures and timescales of the respective Embassy /Consulate/High Commission, over which we have no control, and hence is not a criterion for refund.
Fees for services and optional fees
1. Refunds of Service Fees will only be considered where You satisfy the Refund Eligibility Criteria in full. If You (or the relevant Consular customer as applicable) fail to meet any of the Refund Eligibility Criteria, we shall have the right in our sole discretion to decline the request for a refund.
Smartroot Consultancy recommends that refund requests be submitted through an email or in person at office.
By filling in and submitting the Refund Request, the payment of a refund of a Service Fee is not guaranteed. The refund will only be approved or rejected by Us after verification basis the Refund Eligibility Criteria.
Any Transaction Charges or loss due to exchange rate fluctuation which arise upon processing a refund of Service Fees shall be borne solely by You. Transaction Charges will be deducted from the final amount to be refunded. Loss due to bank charges and difference in exchange rate will be borne by you and Smartroot Consultancy is not liable to pay any interest on this amount.
Fees for services and optional fees Refunds or cancellations of Service(s) will not be accepted where:
- In case you have applied online and decide not to send your application due to any reasons whether you made mistakes while completing online forms. You must ensure correct information is filled before making the online payment. If applications are not sent then only Consular fee, ICWF fee will be refunded.
- In the case of any services which are partially used, no Refund request will be
approved in such cases. - If You miss your appointment on the scheduled date.
- If You are delayed for your appointment and You cannot be accommodated on the same day
- If your application is incomplete as per the guidelines and the application cannot be accepted on the appointment day.
- If You decide not to proceed with the application due to any reasons such as made mistakes while completing online application.
- If You cancel your appointment.
- If You are unable to proceed with your appointment as You have selected the Application Centre location incorrectly.
- Rejection of Visa / OCI / Renunciation / Passport and GEP application by the Indian Mission.
- Request for Reapplication of Visa / OCI / Renunciation / Passport and GEP by Indian Mission.
- Delay in processing Visa / OCI / Renunciation / Passport and GEP application by Mission.
- Non-receipt of Emergency Visa or Tatkal passport services on or before the travel date.
- Air tickets, Hotel booking and other related cancellation due to delay or rejection of Visa.
The Refund Process
Refunds will be processed by the same method as payment was made for these Services or by Check. For example, if payment was made via use of credit or debit card, refund will also be done via the same credit/debit card. If Smartroot Consultancy is unable to process refund by the same mode in which payment has been made, in such case refund will be processed by issuing check. In case of payments by debit/credit card, the exact date by which refund
amount will be credited in the account of the customer’s bank card shall depend on the bank card issuer but not more than Thirty (30) calendar days.
Disclaimer
This Refund Policy is subject to change by Us and in the event of any amendments, we shall make a suitable announcement on the Website. The changes will apply after We have given notice. If You do not wish to accept the revised policy, you should not continue to use the Services. If You continue to use the Services after the date on which the change comes into effect, your use of the Services indicates your agreement to be bound by the new Refund Policy.